privacy

last updated october 1, 2026

Ren Human Systems, Inc. ("Ren," "we," "us," or "our") builds an AI assistant that completes everyday tasks for you: making phone calls and, with your permission, working across connected services like Gmail and Google Calendar. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. It includes a dedicated section on how Ren accesses and uses Google user data.

How Ren handles your Google data

When you connect your Google Account, Ren requests only the access it needs to perform the tasks you ask of it. Ren's access to, use of, storage of, and sharing of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements. The disclosures below describe exactly how we handle that data.

Google data we access

Ren requests the following Google OAuth scopes, which you can explicitly grant through the app or website:

• Email address (userinfo.email): the email address on your Google Account, used to create and identify your Ren account.
• Basic profile (userinfo.profile): your name and profile picture, used to personalize your account.
• Gmail (gmail.modify): read, compose, send, and organize (label, archive, draft) messages in your Gmail. Ren reads only the messages relevant to a task and acts only on your behalf.
• Google Calendar (calendar.events): view and edit events on your calendar.

How we use Google data

We use Google user data solely to provide and improve the features you ask for:

• Understanding tasks: Ren reads relevant emails and calendar events to recognize things it can help with: an upcoming flight to check into, a reservation to confirm, an appointment to schedule.
• Acting for you: when you ask or approve, Ren drafts and sends email, organizes your inbox, and creates or updates calendar events on your behalf. Ren's AI model only proposes these actions; a separate permissions layer checks each one against the limits you have set before anything is done.
• Personalization: your profile and email identify your account and tailor Ren to you.

We do not use Google user data to serve advertising, we do not sell it, and we do not use it to develop, train, or improve generalized artificial-intelligence or machine-learning models.

How we share Google data

We share Google user data only as needed to operate the features you use:

• Google Cloud Platform / Firebase: securely stores your account, connection credentials, and any cached data on Google's infrastructure.
• OpenAI: our AI model provider processes the content of your requests so that Ren can understand and complete your tasks. To carry out a task, Ren may share relevant email or calendar details with OpenAI and may grant OpenAI's secure connector delegated access to read or update the specific Gmail or Calendar items the task requires, on your behalf. Under OpenAI's API terms, data sent to OpenAI is not used to train its models.

We may also disclose data when required by law, or in connection with a merger or acquisition (with notice to you). We never transfer Google user data to any other party for advertising or for training generalized AI models. Ren staff cannot read your personal history or Google user data without your permission, except where we are required by law to disclose it. Aggregated or anonymized data is not personal history.

How we store and protect Google data

Cached Google-derived content is stored on your device where possible. Processing that cannot happen on your device uses Apple Private Cloud Compute. Data that must be stored on our servers to keep your connections active, such as OAuth refresh tokens, is kept in encrypted environments that Ren staff cannot access without your permission. Data is encrypted in transit (TLS) and at rest, and access tokens remain short-lived.

Retention and deletion of Google data

We keep Google user data only while your account is connected and you are using the relevant feature. You can remove it at any time:

• Disconnect in the app: disconnecting Gmail or Google Calendar deletes the stored access and refresh tokens for that service.
• Delete your account: deleting your account removes your account record, including your stored Google sign-in tokens.
• Revoke from Google: you can revoke Ren's access at any time at myaccount.google.com/permissions.
• Request full deletion: to erase all data associated with your account, including any cached Google-derived content, email legal@renhuman.ai and we will complete it within 30 days of verifying your request.

Information we collect

We collect information that you provide and that is generated as you use Ren:

• Account information: your name, email address, phone number, and similar details you provide when you sign up.
• Connected-service data: data from services you choose to connect, including Google (see the Google user data section above).
• Task and conversation data: the requests you make, your chats with Ren, and records of the tasks Ren performs, including transcripts of phone calls Ren places on your behalf.
• Device information you grant: with your permission, on-device data such as contacts, calendar, location, photos, or health information used to complete tasks you request.
• Usage data: information about how you interact with the service, including device identifiers, IP address, and diagnostic logs.

How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Ren service and complete the tasks you request
• Personalize Ren to your preferences and context
• Communicate with you about updates, features, and support
• Keep the service secure and prevent abuse
• Comply with our legal obligations

We do not use your personal data (including Google user data) to train generalized AI models, and we do not sell your personal data.

Service providers

We share data with a limited set of service providers strictly to operate Ren, under contracts that require them to protect your information. These include cloud infrastructure (Google Cloud Platform / Firebase), our AI model provider (OpenAI), telephony for placing and receiving calls, browser-automation infrastructure, and product analytics and evaluation tooling. How Google user data specifically is shared is described in the Google user data section above.

Data security

Ren is built so that your personal data is stored on your device where possible. When processing cannot happen on your device, it uses Apple Private Cloud Compute. Your personal history is kept in encrypted environments that Ren staff cannot access without your permission, and data is encrypted in transit and at rest. Ren's AI model can only propose actions: a separate enforcement layer, independent of the model, applies your limits and permissions before Ren takes any action for you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

You can:

• Access, correct, or update your information
• Disconnect any connected service, including Google
• Delete your account and associated data
• Request a copy of your data, or its deletion, by emailing legal@renhuman.ai
• Opt out of non-essential communications

Data retention

We retain your information for as long as your account is active or as needed to provide the service, and then delete or anonymize it, except where we must keep it to meet legal obligations. Google user data follows the retention and deletion rules in the Google user data section above.

Children's privacy

Ren is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, please contact us and we will delete it.

International data transfers

Your information may be processed in countries other than your own. Where it is, we use appropriate safeguards to protect it in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above, and we will notify you of material changes.

Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at legal@renhuman.ai. Ren Human Systems, Inc., San Francisco, California.